1. Overview

Woo Arkaya provides delivery and dispatch services for all lighting products, accessories, and custom-made fixtures. Our goal is to ensure safe, timely, and reliable delivery of your order based on the project requirements and location.

2. Processing Time

All standard products are typically processed within 3–7 business days.
Bespoke or custom-designed lighting solutions may require additional production time depending on complexity, materials, and design approval.
Customers will be informed of estimated timelines during the order confirmation.

3. Shipping Methods

We partner with trusted logistics and courier companies to ensure safe and secure delivery.
For large installations or architectural lighting projects, shipping may be coordinated through specialized transport teams.

4. Shipping Charges

Shipping charges vary based on order weight, size, customization, and destination.
All applicable shipping fees will be clearly mentioned in the quotation or invoice before dispatch.

5. Delivery Time

Delivery timelines depend on the customer’s location and courier availability.
Local deliveries may take 3–5 business days, while outstation deliveries may take 7–14 business days.
Custom project deliveries will follow the installation or project schedule mutually agreed upon with the client.

6. Order Tracking

Once the order is shipped, customers will receive tracking details via email or WhatsApp.
For custom or bulk orders, tracking may be coordinated directly through our support team.

7. Delivery Inspection

Customers are advised to inspect the package upon delivery.
If any product arrives damaged, defective, or tampered with, please report it within 48 hours with photos or videos so we can take appropriate action.

8. Delays Beyond Control

Woo Arkaya is not responsible for delays caused by:

• Natural disasters
• Transportation strikes
• Courier issues
• Unexpected logistics disruptions
• Government restrictions or lockdowns

We will always keep you informed if any delay occurs.

9. International Shipping

International shipping is available for select products.
Additional charges, customs duties, or import taxes (if applicable) must be borne by the customer.

10. Contact Support

For any shipping-related queries, assistance, or updates, you may contact us through our official communication channels.